3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments.
Artifact: Handout on how to use the Holt online labs
Below, a video demonstrating how to access the Holt online textbook.
Below, a video demonstrating how to access the Holt online textbook.
Reflection:
In ITEC 7430, I created a Jing video for students on how to use their online textbook. This video walks them through any trouble they might encounter along with showing them where everything is and how to use it. I also created a handout to help students navigate to the online labs, so they can complete them for homework. These two artifacts demonstrate basic troubleshooting because I had to identify an area where students have trouble with technology, and develop resources to help them navigate the technology successfully, instead of the technology hindering their learning.
Through the making of these two artifacts, I learned how to create a Jing video that shows what my computer screen is doing. I also learned how to systematically explain what I am doing while I demonstrate the website and making sure that I did not talk too fast or move my mouse too fast. This is important to learn because making videos to demonstrate different technologies can be helpful when expecting students, parents, or teachers to learn something new. If I could change the video, I would include more detail. Showing them the entire website and how to access everything they would need in the course would be more effective than just showing them the basics. Student learning was impacted with the video and handout because it showed the students how to use an important resource that they will need to study and complete course work. This impact can be assessed through informal discussions with the students to find out if they watched the video or read the handout and if they were helpful. Parents would also find these artifacts helpful when they are studying with their children.
In ITEC 7430, I created a Jing video for students on how to use their online textbook. This video walks them through any trouble they might encounter along with showing them where everything is and how to use it. I also created a handout to help students navigate to the online labs, so they can complete them for homework. These two artifacts demonstrate basic troubleshooting because I had to identify an area where students have trouble with technology, and develop resources to help them navigate the technology successfully, instead of the technology hindering their learning.
Through the making of these two artifacts, I learned how to create a Jing video that shows what my computer screen is doing. I also learned how to systematically explain what I am doing while I demonstrate the website and making sure that I did not talk too fast or move my mouse too fast. This is important to learn because making videos to demonstrate different technologies can be helpful when expecting students, parents, or teachers to learn something new. If I could change the video, I would include more detail. Showing them the entire website and how to access everything they would need in the course would be more effective than just showing them the basics. Student learning was impacted with the video and handout because it showed the students how to use an important resource that they will need to study and complete course work. This impact can be assessed through informal discussions with the students to find out if they watched the video or read the handout and if they were helpful. Parents would also find these artifacts helpful when they are studying with their children.